Marilda's Blog

Sometimes, life throws you a curveball that makes you stop and think. That happened to me recently, and it got me reflecting. Someone told me a few days ago that we weren’t serving them the way they expected. Just one person. It might not reflect how everyone feels,...

Have you ever thought that everything is running smoothly, and then slowly but surely you start feeling the pressure and that things aren’t exactly right, but you don’t have time to figure out what the problem is — until suddenly, it all starts crashing around you?...

In a recent session, we found ourselves discussing what it means to own a problem. While it’s not a new topic, it often pops up for people around the same time and becomes a bit of a theme. This particular conversation was about the decision to take ownership of a...