Tourism Folk are unique. It takes a special kind of person to operate within the relatively informal Industry that is a small Tourism business.  We are stubborn, independent and often don’t want people telling us what to do. At the same time we are deeply passionate about our guests, our staff and more often than not go the extra mile for little or no reward, never mind a good review.

In the corporate world there are structures and fancy words that make big organisations tick over. In a small business, where you are often the person who makes the reservations, cooks the eggs while still doing your own Marketing there is very little time for fancy words.  You need understanding and solutions while also being reminded that you are not your business